My Magnetic Switch Keyboard Has Double-Clicking or Missing Input

1. Intermittent Inputs / Missed Keystrokes

Possible causes:

• Unstable cable connection
• Trigger settings too sensitive
• Incorrect key calibration

Try these steps:

• Reconnect the cable or try another USB port
• Adjust the trigger settings:
  • Set trigger distance above 1.0 mm
  • Set release sensitivity above 0.1 mm
• Recalibrate the keys in MCHOSE HUB
• During calibration, press the keys straight down with normal force

2. Keys Trigger Automatically or Double Type

Possible causes:

• Outdated firmware
• Faulty switch
• Magnetic interference

Try these steps:

• Update the keyboard firmware to the latest version
• Replace the switch using the spare switch included in the package
• Remove nearby magnetic or metal objects that may interfere with the keyboard

3. Connection Issues

Try these steps:

• Replace the Type-C cable
• A phone charging cable can also be used temporarily for testing
• If the cable is defective and within the 180-day warranty period, you may contact support for a replacement cable

4. Calibration Failed

Try these steps:

• Restore factory settings in MCHOSE HUB
• Recalibrate the keyboard again
• Make sure the keys are pressed vertically with consistent force during calibration