My Keyboard Keys Are Not Working or Triggering Incorrectly

1. Keys Not Responding

Possible causes:

• Switch issue
• Unstable connection
• Low battery
• Keyboard lag

Try these steps:

• Test the keys using the keyboard tester
  Keyboard Tester
• Hold Fn + Esc to reset the keyboard
• Replace the switch with the spare switch included in the box
• Check battery level or test in wired mode

2. Keys Randomly Disconnect or Miss Inputs

Possible causes:

• System recognition issue
• Faulty switch
• USB cable problem

Try these steps:

• Restore factory settings in MCHOSE HUB → Other Settings
• Update to the latest firmware
• Try another USB port or cable
• Avoid using USB hubs or adapters

3. Keys Double Click or Trigger Automatically

Possible causes:

• Outdated firmware
• Uncalibrated switches
• Faulty cable

Try these steps:

• Update the firmware
• Recalibrate the keys in MCHOSE HUB → Trigger Settings
• Replace the switch or USB cable
• Older gold-plated cables may need replacement

4. Win Key or Shortcuts Not Working

Possible causes:

• Mac mode enabled
• Win key locked
• System conflict

Try these steps:

• Press Fn + O to switch back to Windows mode
• Press Fn + Win to unlock the Win key
• Restart the PC or reset the keyboard

5. Keys Feel Stuck or Do Not Bounce Back

Possible causes:

• Dust or debris inside the switch
• Dry stabilizers

Try these steps:

• Clean the keycaps and switches
• Lubricate the stabilizers
• Replace the switch with a spare one

If the Issue Still Continues

Please provide:

• A video showing the problem
• Your keyboard model
• Firmware version

Our support team will help you further.

Additional Notes

• Hall Effect keyboards require manually switching Mac mode using Fn + P