Short Description:
Troubleshooting steps for mouse lag, unstable movement, wireless delay, or frequent disconnection.
Content:
If your mouse lags, disconnects frequently, or feels unstable, please try the following:
- Check whether the firmware is updated to the latest version.
- If the issue only happens in wireless mode, re-pair the mouse and receiver.
- Try another USB port or data cable.
- Plug the receiver directly into a USB 2.0 port on the back of the computer.
- Keep the receiver away from routers, metal objects, USB hubs, and other wireless devices.
- Test whether wired mode or Bluetooth mode works normally.
- Restore factory settings.
- Clean the sensor lens.
- Avoid using glass mousepads.
- Try lowering the polling rate, as a high polling rate may increase system load.
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