If the package is marked “Returned to Sender,” please contact us to arrange re-shipment. Re-shipping may take 15–60 business days for carrier confirmation, and the customer will be responsible for the shipping costs.
To avoid return shipments, please note the following:
- If your parcel is held by customs, complete the required tax payment or documentation within 48 hours
- Provide your full legal name
- In some countries, the recipient name must match the tax ID for customs clearance
- Make sure your address, phone number, and customs information are accurate and complete
- Check tracking updates regularly and respond promptly to carrier or customer service inquiries
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