What happens if delivery fails?

Delivery may fail in the following situations:

• The address or phone number is incorrect or incomplete
• The carrier is unable to contact the recipient
• The recipient refuses to accept the package
• The recipient selects “no signature required,” resulting in loss or damage
• The recipient refuses to pay local taxes or fees
• The recipient fails to provide required customs documents
• Customs clearance fails due to a mismatch between the recipient’s name and tax ID
• The recipient does not respond promptly to address-related inquiries

Any related costs, such as return shipping or re-delivery fees, will be the responsibility of the customer.