How to Fix Common X9 Headsets Issues：

This FAQ covers common questions and troubleshooting steps for the MCHOSE X9 gaming headset, including M HUB connection issues, voice prompts, 2.4 GHz pairing, no sound, disconnections, static noise, and firmware-related questions.

1. What should I do if M HUB displays offline mode or shows a white screen?

If M HUB displays an offline status or opens with a white screen, please refer to the following troubleshooting guide:

M HUB White Screen / Offline Repair Guide

2. Will an offline version of M HUB be available in the future?

We understand that offline access to M HUB can be useful in many situations.

This request has been shared with our technical team for evaluation. However, there is currently no confirmed release schedule for an offline version of M HUB.

Thank you for your patience and understanding.

3. Can I connect the X9 through the M HUB Web Driver?

No. X9 and other MCHOSE audio products currently support configuration through the M HUB desktop application only.

The M HUB Web Driver does not currently support audio products.

4. How do I turn off the voice prompts on my X9?

The voice prompt you hear when the microphone is muted or unmuted is designed to provide clear confirmation of the microphone's current status.

Currently, this voice prompt cannot be turned off.

We understand that the notification may briefly overlap with other system audio, but its purpose is to provide clear microphone status feedback.

5. How do I manually re-pair the X9 2.4 GHz receiver?

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button + Microphone button for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug the 2.4 GHz receiver and plug it back in.
5. The receiver's green indicator light will remain solid when pairing is successful.

6. How do I change the X9 voice prompts to English?

The following upgrade package provides English voice and battery prompts for supported MCHOSE V9 Pro/X9 devices:

V9 Pro/X9 English Voice & Battery Prompt Upgrade Guide

When performing the upgrade, please make sure to:

1. Select V9 Pro/X9 in the upgrade tool.
2. Connect the headset in 2.4 GHz wireless mode during the upgrade.
3. If the device fails to pair, unplug the 2.4 GHz receiver, plug it back in, and try pairing again.

After a successful upgrade, the headset should support English voice and battery prompts.

7. Is it normal for the headband to make a noise when putting on or taking off the headphones?

A small amount of clearance between movable components is normal and does not affect normal product use.

If you notice excessive looseness, cracking, deformation, or other abnormal movement, please contact MCHOSE Support for further assistance.

8. What should I do if there is no sound in 2.4 GHz receiver mode?

1. Check the audio output device.

   Make sure the corresponding X9 headset is selected as the default audio output device on your computer.

2. Reconnect the receiver.

   Unplug the 2.4 GHz receiver and plug it back into your computer.

3. Check the volume.

   Increase both the system volume and the headset volume using the volume wheel.

4. Reinstall the audio device in Windows Device Manager.
   1. Open Device Manager.
   2. Go to Sound, video and game controllers.
   3. Find the corresponding X9 audio device.
   4. Select Uninstall device.
   5. If Windows displays an option to remove the driver for this device, select it.
   6. Complete the uninstall process.
   7. Reconnect the receiver and allow Windows to detect the device again.

9. Can I turn off the microphone voice notification?

You will hear a voice prompt when the microphone is muted or unmuted.

This feature is designed to clearly confirm the microphone's status, helping you quickly determine whether the microphone is active or muted during gaming, voice chat, or calls.

Currently, this voice prompt cannot be turned off.

We understand that some users may prefer an option to disable it, and this feedback has been shared with our technical team.

10. What should I do if the X9 keeps disconnecting?

Try the following troubleshooting steps:

1. Manually Re-Pair the 2.4 GHz Receiver

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button and Microphone button together for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug and reconnect the 2.4 GHz receiver.
5. The receiver's green indicator light should remain solid when pairing is successful.

2. Change the USB Port

Try connecting the receiver directly to a USB 2.0 port on your computer's motherboard.

While troubleshooting, avoid connecting the receiver through:

• USB 3.0 ports where possible
• USB hubs
• Docking stations
• Other third-party USB expansion devices

3. Check for Wireless Interference

Nearby routers or other wireless devices may interfere with the 2.4 GHz wireless connection.

If possible, move the receiver away from nearby wireless transmitters and test the connection again.

11. What should I do if my X9 has static or a buzzing sound?

1. Restore the Headset to Factory Settings

Open M HUB and restore the X9 headset settings to their factory defaults.

2. Change the USB Port

Connect the receiver directly to a USB 2.0 port on your computer's motherboard where possible.

Avoid USB 3.0 ports, USB hubs, docking stations, or other third-party expansion devices while troubleshooting.

3. Manually Re-Pair the 2.4 GHz Receiver

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button and Microphone button together for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug and reconnect the 2.4 GHz receiver.
5. The receiver's green indicator light should remain solid when pairing is successful.

4. Check for Wireless Interference

Check whether Wi-Fi routers or other nearby wireless devices may be interfering with the 2.4 GHz wireless connection.

5. Reinstall the X9 Audio Device

1. Open Device Manager.
2. Go to Sound, video and game controllers.
3. Find the corresponding X9 audio device.
4. Select Uninstall device.
5. If available, select the option to remove the driver for this device.
6. Restart your computer.
7. Reconnect and re-pair the headset.

6. Test Another Connection Mode or Device

If the issue continues, test the headset using:

• Wired USB mode
• Bluetooth mode
• A compatible mobile device

This can help determine whether the issue is related to the computer's system settings, USB environment, wireless connection, or the headset itself.

If the problem persists, contact MCHOSE Support:

support@mchose.store