How to Fix Common V9/V9 Pro Headsets Issues

This FAQ covers common questions and troubleshooting steps for the MCHOSE V9 and V9 Pro gaming headsets.

1. What should I do if M HUB displays offline mode or shows a white screen?

If M HUB displays an offline status or opens with a white screen, please refer to the following troubleshooting guide:

M HUB White Screen / Offline Repair Guide

2. Will an offline version of M HUB be available in the future?

We understand that offline access to M HUB can be useful in many situations.

This request has been shared with our technical team for evaluation. However, there is currently no confirmed release schedule for an offline version of M HUB.

Thank you for your patience and understanding.

3. Can I connect V9/V9 Pro headphones through the M HUB Web Driver?

No. V9 and V9 Pro audio products currently support configuration through the M HUB desktop application only.

The M HUB Web Driver does not currently support audio products.

4. How do I turn off the voice prompts on my headphones?

The voice prompt you hear when the microphone is muted or unmuted is designed to provide clear confirmation of the microphone's current status.

Currently, this voice prompt cannot be turned off.

We understand that the notification may briefly overlap with other system audio, but its purpose is to provide clear microphone status feedback.

5. How do I manually re-pair the 2.4 GHz receiver?

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button and Microphone button together for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug the 2.4 GHz receiver and plug it back in.
5. The receiver's green indicator light will remain solid when pairing is successful.

6. How do I change the V9 Pro voice prompts to English?

The following upgrade package provides English voice and battery prompts for supported MCHOSE V9 Pro/X9 devices:

V9 Pro/X9 English Voice & Battery Prompt Upgrade Guide

When performing the upgrade, please make sure to:

1. Select V9 Pro/X9 in the upgrade tool.
2. Connect the headset in 2.4 GHz wireless mode during the upgrade.
3. If the device fails to pair, unplug the 2.4 GHz receiver, plug it back in, and try pairing again.

After a successful upgrade, the headset should support English voice and battery prompts.

7. Is it normal for the headband to make a noise when putting on or taking off the headphones?

A small amount of clearance between movable components is normal and does not affect normal product use.

If you notice excessive looseness, cracking, deformation, or other abnormal movement, please contact MCHOSE Support for further assistance.

8. What should I do if there is no sound in 2.4 GHz receiver mode?

1. Check the audio output device.

   Make sure the corresponding V9/V9 Pro headset is selected as the default audio output device on your computer.

2. Reconnect the receiver.

   Unplug the 2.4 GHz receiver and plug it back into your computer.

3. Check the volume.

   Increase both the system volume and the headset volume using the volume wheel.

4. Reinstall the audio device in Windows Device Manager. ```

   1. Open Device Manager.
   2. Go to Sound, video and game controllers.
   3. Find the corresponding headset device.
   4. Select Uninstall device.
   5. If available, select the option to remove the driver for the device.
   6. Complete the uninstall process.
   7. Reconnect the receiver and allow Windows to detect the device again.

   ```

9. Can I turn off the voice broadcast?

You will hear a voice prompt when the microphone is muted or unmuted.

This feature is designed to clearly confirm the microphone's status, helping you quickly determine whether the microphone is active or muted during gaming, voice chat, or calls.

Currently, this voice prompt cannot be turned off.

We understand that some users may prefer an option to disable it, and this feedback has been shared with our technical team.

10. What should I do if the headphones keep disconnecting?

Try the following troubleshooting steps:

1. Manually Re-Pair the 2.4 GHz Receiver

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button and Microphone button together for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug and reconnect the 2.4 GHz receiver.
5. The receiver's green indicator light should remain solid when pairing is successful.

2. Change the USB Port

Connect the receiver directly to your computer whenever possible.

If the connection remains unstable, try a USB 2.0 port. Avoid USB 3.0 ports, docking stations, USB hubs, or other third-party expansion devices while troubleshooting.

3. Check for Wireless Interference

Check whether Wi-Fi routers or other nearby wireless devices may be causing interference with the 2.4 GHz connection.

11. What should I do if the headphones have static or a buzzing sound?

1. Restore the Headphones to Factory Settings

Open M HUB and restore the headset settings to their factory defaults.

2. Change the USB Port

Connect the receiver directly to your computer.

If possible, try a USB 2.0 port and avoid USB 3.0 ports, USB hubs, docking stations, or other third-party expansion devices while troubleshooting.

3. Manually Re-Pair the 2.4 GHz Receiver

1. Switch the headset to 2.4 GHz mode.
2. Press and hold the Power button and Microphone button together for approximately 5 seconds.
3. Wait until the white indicator light flashes three times.
4. Unplug and reconnect the 2.4 GHz receiver.
5. The receiver's green indicator light should remain solid when pairing is successful.

4. Check for Wireless Interference

Check whether Wi-Fi routers or other nearby wireless devices may be interfering with the 2.4 GHz wireless connection.

5. Reinstall the Headset Audio Device

1. Open Device Manager.
2. Go to Sound, video and game controllers.
3. Find the corresponding headset device.
4. Select Uninstall device.
5. If available, select the option to remove the driver for the device.
6. Restart your computer.
7. Reconnect and re-pair the headset.

6. Test Another Connection Mode or Device

If the issue continues, test the headset using:

• Wired mode
• Bluetooth mode
• A compatible mobile device

This can help determine whether the issue is related to the computer's system settings, USB environment, wireless connection, or the headset itself.

If the problem persists, contact MCHOSE Support:

support@mchose.store