What should I do if the driver displays offline mode or shows a white screen?

If M HUB shows offline mode, displays a white screen, cannot save settings, or cannot upload configurations, please try the following steps:

1. Check your network connection
   Try using a mobile hotspot or switching to another network.
2. Try using a VPN or changing network routing
   If the driver page cannot load properly, you may try connecting through a different network node.
3. Change DNS on Windows 10/11
   • Right-click the Start menu
   • Open Settings
   • Go to Network & Internet
   • Select your current network, such as Ethernet or Wi-Fi
   • Click Hardware Properties
   • Find DNS Server Assignment and click Edit
   • Change from Automatic (DHCP) to Manual
   • Enable IPv4
   • Set DNS, for example:
     • Primary DNS: 8.8.8.8
     • Secondary DNS: 8.8.4.4
   • Save the settings
4. Use a supported browser
   For the web-based driver, we recommend using Chrome or Edge.
5. Enable HID device permissions
   If you are using the web-based driver, make sure HID device permissions are enabled in your browser.
6. Refresh and reconnect
   Refresh the page, unplug and replug the keyboard or mouse, then try connecting again.
7. Clear browser cache for the driver page
   You can try:
   Ctrl + Shift + I → Network → Enable Disable Cache → Press F5.
8. Check security software
   Some antivirus software, firewall settings, or security tools may block M HUB from saving or creating configurations. Please check whether M HUB is being blocked.